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How can we help?

Short answers on cloning, the editor, exports, and billing. Can't find what you're looking for? Email support — a real person reads it.

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01

Getting started

What does Cloner do?

Paste a URL and Cloner returns a working local copy of that page — markup, styles, and assets — organized into named components you can edit or export.

How do I create my first clone?

Sign up, open the dashboard, and paste a public URL into the input at the top. The clone runs in the background — most sites finish in under a minute.

Do I need an account to try it?

Yes. The free tier lets you run 5 clones per month with no credit card on file. See pricing for higher limits.

What tier is right for me?

If you clone a site or two per week, Free covers it. If you are doing client work or building a component library, Pro removes queue waits and raises daily download limits.

02

Cloning

Which URLs work?

Any publicly reachable HTTPS URL that returns HTML and loads without a login. Static marketing pages, landing pages, and documentation sites all work well. Heavily client-rendered SPAs may miss content that only loads after interaction.

Can I clone a site behind a login?

Not today. Cloner only fetches URLs it can reach anonymously. If you own the site, you can either expose a staging URL or send us the HTML directly — contact support.

Does Cloner respect robots.txt and rate limits?

Yes. We follow robots.txt, back off on server errors, and cap requests per origin. You are still responsible for only submitting URLs you have the right to clone — see the Terms.

Why does my clone look slightly different from the original?

Some differences are unavoidable: web fonts from private CDNs, paid images, or scripts that fingerprint the browser. We flag what we could not capture so you can swap it in locally.

How long does a clone take?

Most sites finish in 30–90 seconds. Heavier pages with many assets or slow origins can take a few minutes. Pro plans skip the shared queue.

03

Editor & canvas

How do I select a component?

Click anything in the canvas. Cloner picks the nearest meaningful block — a hero, a card, a section — and highlights it. Click again to drill deeper.

Can I drag components around?

Yes. Once a component is selected, drag it to a new slot. The drop targets light up as you move.

How do I fix a broken component with AI?

Select the component and open the chat. Describe what is wrong and what you want instead — the AI returns a patch you can preview before applying.

Will my edits survive a re-clone?

Edits are saved as overlays on the base clone. Re-running the clone preserves named overlays and flags conflicts for you to resolve.

04

Exports & downloads

What formats can I export?

Two formats today: raw HTML + CSS (with assets), and React + Tailwind components. Both ship with the original images in the bundle.

Can I export a single component?

Yes. Right-click any component in the canvas and choose Export component. You get just that block plus the CSS it needs.

Is there a daily download limit?

Free tier caps you at 3 full downloads per day. Pro raises that to 100. Component-level exports count separately and are generous on both tiers.

How do I integrate the React export?

The export ships as a folder of .tsx files with a tailwind.config fragment to merge. Drop it into any React or Next.js project and import the components.

05

Account & billing

How do I upgrade?

Go to your settings, pick a plan, and pay through Stripe. The change takes effect immediately — any unused portion of your current cycle is prorated.

How do I cancel?

Cancel anytime from settings. You keep your current plan until the end of the billing cycle, then drop to Free.

Where are my invoices?

Settings → Billing → View invoices. Every invoice is downloadable as PDF.

Do you offer refunds?

See the refund policyin our Terms. Short version: we are happy to look at anything that feels off — email support within 14 days.

06

Troubleshooting

My clone failed — what now?

Check the job log in the dashboard. Common causes: the source site timed out, the URL requires a login, or the site aggressively blocks automated requests. Retrying a minute later fixes most transient failures.

Images are missing after export.

Images are stored alongside the HTML in the export bundle. If you dragged the .html somewhere else without the assets/folder, paths will break — keep them together.

The layout looks broken in my browser.

Usually a stylesheet blocked by an ad blocker or a missing web font. Open devtools and look for failed requests — the console will tell you which file did not load.

How do I reach a human?

Email support@trycloner.com. Pro accounts get a response within one business day; free tier within three.

Still stuck?

Email support and we'll get back to you within one business day.

support@trycloner.com